how2apply

Recoveries Consultant (Written-Off Accounts)

How2Apply Talent Network

East London, Eastern Cape

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

This vehicle finance collections floor in East London needs a calm negotiator who can hear "no" without giving up. You don't need to be the loudest person in the room, just the one others can count on.

The site is in East London; early starts mean public transport timing matters, so check your route before applying.

What your day looks like

Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
Keep calls within the National Credit Act and the Debt Collectors Act rules.
Report daily on rands collected, contacts made and arrangements set.
Answer disputes about balances, interest and fees with a printed statement.
Track broken promises-to-pay and follow up within 48 hours.
Negotiate payment arrangements and set up DebiCheck mandates.
Record reasons for non-payment so the credit team can adjust policy.

You'll need

At least 6 months in collections, sales or a call centre
Registered, or willing to register, with the Council for Debt Collectors
Target-driven and comfortable with commission
Clear credit and criminal record

Helpful, not essential

Experience on a collections system such as Debtmaster or a dialler platform
Knowledge of the NCA and prescription rules

What's in it for you

Monthly incentives for the top three collectors
Uncapped monthly commission on collected rands
Council for Debt Collectors registration paid for you

Applying, step by step

Check you meet the must-haves first; recruiters filter on those before anything else.
Have the following on hand (clear photos on your phone are fine at first): your matric results, certified, last three payslips showing commission earned plus your Council for Debt Collectors registration, if you have one.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
Watch for a call or WhatsApp from How2Apply over the next 7 working days.

How2Apply recruits for this position on behalf of hiring employers around East London; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").