Tour Desk Agent (Waterfront)

At this boutique guesthouse in Alberton, you'll turn bookings into happy stays. Expect to be trusted with real work from your first week.

Location: Alberton, Gauteng. Applicants who already live in the area get looked at first.

• Take card pre-authorisations and settle folios at checkout.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Handle complaints at the desk and log them for the duty manager.
• Store guest details securely in line with POPIA.
• Manage OTA bookings coming in from online travel channels.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.

• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm
• Honest with cash and card payments
• Matric
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• You can work rotating shifts, including nights

• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles

• Meals on duty and uniform supplied
• Discounted stays across the group
• Night-shift allowance
• Service charge share at some properties

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.