Tour Desk Agent (Waterfront)

Running the front desk of a beach resort in Mamelodi means calm service and a clean shift balance. Good for someone who wants to build a solid track record they can put on their CV.

The site is in Mamelodi; early starts mean public transport timing matters, so check your route before applying.

• Take card pre-authorisations and settle folios at checkout.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Handle complaints at the desk and log them for the duty manager.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Allocate rooms and pass early check-ins to housekeeping.
• Book shuttles, dinner reservations and game drives for guests.

• You can work rotating shifts, including nights
• Honest with cash and card payments
• Calm with an unhappy guest at 11pm
• Clear spoken and written English
• Confident on a computer and quick to learn a property system
• Matric

• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles
• Revenue or yield management exposure

• Paid system training in the first month
• Meals on duty and uniform supplied
• Night-shift allowance
• Discounted stays across the group

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.