Reservations Agent (Hotel Group)

Running the front desk of a travel agency in Fourways means calm service and a clean shift balance. It suits someone who likes knowing exactly what a good day's work looks like.

The work is in Fourways, Gauteng, so you'll need a reliable way to get there every day.

• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Handle complaints at the desk and log them for the duty manager.
• Run the night audit, close the day and print the flash report.
• Allocate rooms and pass early check-ins to housekeeping.
• Answer booking emails and calls, and quote rates from the rate sheet.

• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system
• Clear spoken and written English
• Matric

• Opera PMS or Protel certificate
• Revenue or yield management exposure
• A foreign language such as German, French or Portuguese

• Meals on duty and uniform supplied
• Discounted stays across the group
• Night-shift allowance

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.