Tour Desk Agent (Waterfront)

Guests at this boutique guesthouse in Vanderbijlpark meet you first, so the stay starts at your desk. This role rewards consistency more than flash.

You'll be based at a boutique guesthouse in Vanderbijlpark. Living nearby, or on a taxi route to it, really helps.

• Store guest details securely in line with POPIA.
• Book shuttles, dinner reservations and game drives for guests.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Allocate rooms and pass early check-ins to housekeeping.
• Manage OTA bookings coming in from online travel channels.
• Run the night audit, close the day and print the flash report.

• Calm with an unhappy guest at 11pm
• Matric
• Confident on a computer and quick to learn a property system
• Clear spoken and written English

• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles
• Opera PMS or Protel certificate

• Meals on duty and uniform supplied
• Night-shift allowance
• Service charge share at some properties
• Discounted stays across the group

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.