Reservations Agent (Hotel Group)

You'll handle check-ins, bookings and questions at an airport hotel in Johannesburg CBD. It's a practical job: you'll see what you got done before you go home.

The site is in Johannesburg CBD; early starts mean public transport timing matters, so check your route before applying.

• Balance your cash float and card slips before handover.
• Allocate rooms and pass early check-ins to housekeeping.
• Book shuttles, dinner reservations and game drives for guests.
• Store guest details securely in line with POPIA.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Check guests in and out on Opera or Protel, and scan IDs and passports.

• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Clear spoken and written English
• Honest with cash and card payments
• Matric
• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system

• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles
• Opera PMS or Protel certificate

• Service charge share at some properties
• Paid system training in the first month
• Night-shift allowance
• Meals on duty and uniform supplied

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.