Tour Desk Agent (Waterfront) – Entry Level

You'll handle check-ins, bookings and questions at an airport hotel in Centurion. This is a good step for someone who wants proper routine and a manager who notices good work.

The site is in Centurion; early starts mean public transport timing matters, so check your route before applying. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Store guest details securely in line with POPIA.
• Take card pre-authorisations and settle folios at checkout.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Book shuttles, dinner reservations and game drives for guests.
• Balance your cash float and card slips before handover.
• Handle complaints at the desk and log them for the duty manager.

• Matric
• Clear spoken and written English
• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm
• You can work rotating shifts, including nights

• Amadeus or Galileo training for travel roles
• Revenue or yield management exposure
• Opera PMS or Protel certificate

• Night-shift allowance
• Service charge share at some properties
• Meals on duty and uniform supplied

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.