how2apply

Tour Desk Agent (Waterfront)

How2Apply Talent Network

Johannesburg CBD, Gauteng

Full-time

Posted 1 day ago

Full-time Hospitality & Tourism

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Job Description

At this game lodge in Johannesburg CBD, you'll turn bookings into happy stays. People who do well here are steady, honest and not scared to ask when something is unclear.

You'll report in Johannesburg CBD. Relocation is not covered for this one.

The work, day to day

Check guests in and out on Opera or Protel, and scan IDs and passports.
Book shuttles, dinner reservations and game drives for guests.
Manage OTA bookings coming in from online travel channels.
Handle complaints at the desk and log them for the duty manager.
Run the night audit, close the day and print the flash report.

You'll need

Calm with an unhappy guest at 11pm
Matric
Clear spoken and written English
Confident on a computer and quick to learn a property system
Honest with cash and card payments

Extra points for

A foreign language such as German, French or Portuguese
Amadeus or Galileo training for travel roles

On offer

Meals on duty and uniform supplied
Night-shift allowance
Paid system training in the first month

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Keep copies of these ready to send: two contactable references plus your hospitality or tourism diploma and transcript.
Send your details with the form below. Add one or two lines about similar work you've done.
Watch for a call or WhatsApp from How2Apply over the next 7 working days.

How2Apply recruits for this position on behalf of hiring employers around Johannesburg CBD; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.