Tour Desk Agent (Waterfront) – Fixed-Term

Guests at this game lodge in Mbombela meet you first, so the stay starts at your desk. You don't need to be the loudest person in the room, just the one others can count on.

This post is Mbombela-based, with most of your time spent at a game lodge.

• Balance your cash float and card slips before handover.
• Manage OTA bookings coming in from online travel channels.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Handle complaints at the desk and log them for the duty manager.
• Allocate rooms and pass early check-ins to housekeeping.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Run the night audit, close the day and print the flash report.

• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Matric
• Honest with cash and card payments
• Confident on a computer and quick to learn a property system

• Revenue or yield management exposure
• A foreign language such as German, French or Portuguese

• Discounted stays across the group
• Night-shift allowance
• Service charge share at some properties

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.