Tracking Control Room Agent (Vehicle Recovery)

You'll watch the screens and radios at a shopping mall security office in Atlantis, and send help the moment something is wrong. If you turn up on time and finish what you start, you'll fit in quickly.

The site is in Atlantis; early starts mean public transport timing matters, so check your route before applying.

• Dispatch the nearest response vehicle over the radio
• Monitor live CCTV feeds and zoom in on suspicious movement
• Track stolen vehicles on the map and guide recovery teams
• Talk down intruders over on-site speakers when the system allows
• Answer alarm signals and phone clients to verify them
• Pull and save video footage for incident investigations
• Log every event and action on the monitoring software

• Able to stay focused through 12-hour day and night shifts
• Matric
• PSIRA registration, Grade C or higher
• Clear speaking voice on radio and phone
• Computer literate and quick on a keyboard
• Good memory for sites, streets and procedures

• Experience on a CCTV or alarm monitoring platform
• Call centre work in the past
• CCTV operator short course

• Training on the monitoring software
• Path to senior controller or supervisor
• Indoor, air-conditioned work environment
• Shift allowance for nights

• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.
• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.