Tracking Control Room Agent (Vehicle Recovery) – Experienced

You'll watch the screens and radios at a vehicle tracking control centre in Brackenfell, and send help the moment something is wrong. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

You'll report in Brackenfell. Relocation is not covered for this one.

• Log every event and action on the monitoring software
• Keep call-out times and client passwords up to date
• Hand over open incidents clearly at shift change
• Track stolen vehicles on the map and guide recovery teams
• Report camera faults and offline sites to the technicians
• Answer alarm signals and phone clients to verify them
• Dispatch the nearest response vehicle over the radio

• PSIRA registration, Grade C or higher
• Computer literate and quick on a keyboard
• Matric
• Clear speaking voice on radio and phone
• No criminal convictions (vetting is done before you start)

• Training on the monitoring software
• Path to senior controller or supervisor
• Indoor, air-conditioned work environment
• Shift allowance for nights

• Show you can stay alert at night. If you have done night shift before without problems, say so.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.