Tracking Control Room Agent (Vehicle Recovery)

Night or day, a shopping mall security office in Epping never switches off, and neither does your focus on shift. Bring a calm head on busy days and you'll be fine.

Location: Epping, Western Cape. Applicants who already live in the area get looked at first. Weekend work is on a roster, so you won't be on every weekend.

• Log every event and action on the monitoring software
• Track stolen vehicles on the map and guide recovery teams
• Hand over open incidents clearly at shift change
• Monitor live CCTV feeds and zoom in on suspicious movement
• Pull and save video footage for incident investigations
• Keep call-out times and client passwords up to date

• Good memory for sites, streets and procedures
• Clear speaking voice on radio and phone
• PSIRA registration, Grade C or higher
• Computer literate and quick on a keyboard
• Matric

• Speaking more than one local language
• Call centre work in the past

• Shift allowance for nights
• Path to senior controller or supervisor
• Training on the monitoring software

• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.
• Show you can stay alert at night. If you have done night shift before without problems, say so.