Tracking Control Room Agent (Vehicle Recovery)

Night or day, an armed response control room in Mthatha never switches off, and neither does your focus on shift. If you turn up on time and finish what you start, you'll fit in quickly.

Home base is an armed response control room on the Mthatha side of Eastern Cape.

• Keep call-out times and client passwords up to date
• Log every event and action on the monitoring software
• Hand over open incidents clearly at shift change
• Answer alarm signals and phone clients to verify them
• Track stolen vehicles on the map and guide recovery teams

• PSIRA registration, Grade C or higher
• Matric
• Computer literate and quick on a keyboard
• No criminal convictions (vetting is done before you start)

• Call centre work in the past
• Speaking more than one local language
• Experience on a CCTV or alarm monitoring platform

• Training on the monitoring software
• Indoor, air-conditioned work environment
• Shift allowance for nights

• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.
• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.