Tracking Control Room Agent (Vehicle Recovery)

Sharp eyes and a calm voice are the tools of the trade at a remote video monitoring centre in Worcester. If you like clear targets and knowing where you stand, this is for you.

This post is in Worcester (Western Cape). Please only apply if you can travel there daily.

• Track stolen vehicles on the map and guide recovery teams
• Report camera faults and offline sites to the technicians
• Keep call-out times and client passwords up to date
• Dispatch the nearest response vehicle over the radio
• Hand over open incidents clearly at shift change

• Clear speaking voice on radio and phone
• Computer literate and quick on a keyboard
• No criminal convictions (vetting is done before you start)
• Able to stay focused through 12-hour day and night shifts
• Good memory for sites, streets and procedures

• Indoor, air-conditioned work environment
• Shift allowance for nights
• Training on the monitoring software
• Path to senior controller or supervisor

• Show you can stay alert at night. If you have done night shift before without problems, say so.
• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.