Travel Consultant (Leisure Bookings)

You'll handle check-ins, bookings and questions at a business hotel in eMalahleni. People who do well here are steady, honest and not scared to ask when something is unclear.

The site is in eMalahleni; early starts mean public transport timing matters, so check your route before applying.

• Run the night audit, close the day and print the flash report.
• Take card pre-authorisations and settle folios at checkout.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Store guest details securely in line with POPIA.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Book shuttles, dinner reservations and game drives for guests.

• Clear spoken and written English
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Calm with an unhappy guest at 11pm
• Honest with cash and card payments
• Matric

• Amadeus or Galileo training for travel roles
• Opera PMS or Protel certificate
• Revenue or yield management exposure

• Service charge share at some properties
• Discounted stays across the group
• Night-shift allowance
• Meals on duty and uniform supplied

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.