Travel Consultant (Leisure Bookings) – Entry Level

Guests at this business hotel in Polokwane meet you first, so the stay starts at your desk. This role rewards consistency more than flash.

This post is in Polokwane (Limpopo). Please only apply if you can travel there daily. The first two weeks are spent shadowing someone experienced.

• Store guest details securely in line with POPIA.
• Run the night audit, close the day and print the flash report.
• Take card pre-authorisations and settle folios at checkout.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Handle complaints at the desk and log them for the duty manager.
• Check guests in and out on Opera or Protel, and scan IDs and passports.

• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Calm with an unhappy guest at 11pm
• Confident on a computer and quick to learn a property system
• Clear spoken and written English

• Revenue or yield management exposure
• Amadeus or Galileo training for travel roles
• A foreign language such as German, French or Portuguese

• Discounted stays across the group
• Paid system training in the first month
• Night-shift allowance
• Service charge share at some properties

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.