Warranty Clerk (Dealership)

You'll be the link between customers and the workshop at the motorcycle dealership in Benoni. Expect to be trusted with real work from your first week.

Home base is a motorcycle dealership on the Benoni side of Gauteng. There's a probation period of three months before the contract is confirmed.

• Order stock and special parts, and follow up on back orders
• Open job cards and explain the work and cost before it starts
• Book in vehicles, walk around with the customer and note existing damage
• Count stock during cycle counts and year-end stocktake
• Handle complaints calmly and find a fix with the workshop manager
• Load bookings in the dealer management system

• Good working knowledge of car parts and basic vehicle systems
• Code 08 licence
• Matric, plus a motor industry background
• Computer literate with a dealer management system or parts software
• Accurate when capturing part numbers and prices

• Experience in a customer satisfaction survey-driven dealership
• Parts interpreter or service advisor course through merSETA
• Brand-specific warranty system training

• Commission on parts sales or workshop turnover
• Company uniform
• Paid brand training

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.