Warranty Clerk (Dealership)

If you know cars and like people, this franchised car dealership in Cape Town CBD has a front counter spot for you. If you turn up on time and finish what you start, you'll fit in quickly.

You'll report in Cape Town CBD. Relocation is not covered for this one.

• Book in vehicles, walk around with the customer and note existing damage
• Order stock and special parts, and follow up on back orders
• Invoice completed jobs and explain the invoice at collection
• Pick, pack and issue parts to technicians against job cards
• Look up part numbers in the electronic parts catalogue using the VIN
• Handle complaints calmly and find a fix with the workshop manager
• Count stock during cycle counts and year-end stocktake

• Matric, plus a motor industry background
• Computer literate with a dealer management system or parts software
• Accurate when capturing part numbers and prices
• Calm and polite with customers, even when they are upset

• Brand-specific warranty system training
• Parts interpreter or service advisor course through merSETA
• Some mechanical training or a trade background

• Paid brand training
• Monthly CSI bonus for customer ratings
• Commission on parts sales or workshop turnover

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.