Workshop Controller (Service Department)

If you know cars and like people, this motorcycle dealership in Hammarsdale has a front counter spot for you. Bring a calm head on busy days and you'll be fine.

This post is Hammarsdale-based, with most of your time spent at a motorcycle dealership.

• Count stock during cycle counts and year-end stocktake
• Handle complaints calmly and find a fix with the workshop manager
• Pick, pack and issue parts to technicians against job cards
• Book in vehicles, walk around with the customer and note existing damage
• Order stock and special parts, and follow up on back orders

• Computer literate with a dealer management system or parts software
• Matric, plus a motor industry background
• Code 08 licence
• Good working knowledge of car parts and basic vehicle systems
• At least 2 years as a service advisor, parts interpreter or in a similar counter role

• Brand-specific warranty system training
• Experience in a customer satisfaction survey-driven dealership
• Parts interpreter or service advisor course through merSETA

• Company uniform
• Monthly CSI bonus for customer ratings
• Commission on parts sales or workshop turnover

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.