Workshop Controller (Service Department)

Book cars in, find the right part and keep customers informed at the franchised car dealership in Kempton Park. This role rewards consistency more than flash.

You'll report in Kempton Park. Relocation is not covered for this one. There's a probation period of three months before the contract is confirmed.

• Book in vehicles, walk around with the customer and note existing damage
• Pick, pack and issue parts to technicians against job cards
• Open job cards and explain the work and cost before it starts
• Submit warranty claims with photos and technician reports
• Invoice completed jobs and explain the invoice at collection
• Phone customers with extra work found and get approval in writing

• Good working knowledge of car parts and basic vehicle systems
• Code 08 licence
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Matric, plus a motor industry background
• Accurate when capturing part numbers and prices
• Computer literate with a dealer management system or parts software

• Company uniform
• Monthly CSI bonus for customer ratings
• Commission on parts sales or workshop turnover

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.