Workshop Controller (Service Department)

The workshop runs on good bookings and the right parts. This aftermarket spares shop in Lephalale needs you on that side. It's the kind of job where doing the basics well every day gets you noticed.

The site is in Lephalale; early starts mean public transport timing matters, so check your route before applying. Overtime comes up in peak season and is paid.

• Handle complaints calmly and find a fix with the workshop manager
• Book in vehicles, walk around with the customer and note existing damage
• Look up part numbers in the electronic parts catalogue using the VIN
• Order stock and special parts, and follow up on back orders
• Open job cards and explain the work and cost before it starts
• Phone customers with extra work found and get approval in writing

• Code 08 licence
• Accurate when capturing part numbers and prices
• Calm and polite with customers, even when they are upset
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Good working knowledge of car parts and basic vehicle systems

• Some mechanical training or a trade background
• Parts interpreter or service advisor course through merSETA
• Experience in a customer satisfaction survey-driven dealership

• Paid brand training
• Company uniform
• Monthly CSI bonus for customer ratings
• Commission on parts sales or workshop turnover

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.