Workshop Controller (Service Department)

You'll be the link between customers and the workshop at the franchised car dealership in Pinetown. Expect to be trusted with real work from your first week.

This post is Pinetown-based, with most of your time spent at a franchised car dealership.

• Order stock and special parts, and follow up on back orders
• Pick, pack and issue parts to technicians against job cards
• Submit warranty claims with photos and technician reports
• Invoice completed jobs and explain the invoice at collection
• Load bookings in the dealer management system
• Open job cards and explain the work and cost before it starts
• Look up part numbers in the electronic parts catalogue using the VIN

• Matric, plus a motor industry background
• Code 08 licence
• Good working knowledge of car parts and basic vehicle systems
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Computer literate with a dealer management system or parts software

• Brand-specific warranty system training
• Parts interpreter or service advisor course through merSETA

• Commission on parts sales or workshop turnover
• Company uniform
• Monthly CSI bonus for customer ratings

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.