Alarm Monitoring Controller (Night Shift)

Sharp eyes and a calm voice are the tools of the trade at an armed response control room in Polokwane. Bring a calm head on busy days and you'll be fine.

This post is in Polokwane (Limpopo). Please only apply if you can travel there daily. Shifts rotate, so you'll need to be flexible about days and nights.

• Hand over open incidents clearly at shift change
• Track stolen vehicles on the map and guide recovery teams
• Monitor live CCTV feeds and zoom in on suspicious movement
• Keep call-out times and client passwords up to date
• Pull and save video footage for incident investigations
• Dispatch the nearest response vehicle over the radio

• Computer literate and quick on a keyboard
• Good memory for sites, streets and procedures
• Clear speaking voice on radio and phone
• Matric

• Speaking more than one local language
• Call centre work in the past

• Indoor, air-conditioned work environment
• Path to senior controller or supervisor
• Training on the monitoring software

• Show you can stay alert at night. If you have done night shift before without problems, say so.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.