Tracking Control Room Agent (Vehicle Recovery) – Entry Level

Sharp eyes and a calm voice are the tools of the trade at an armed response control room in Burgersfort. If you turn up on time and finish what you start, you'll fit in quickly.

This post is Burgersfort-based, with most of your time spent at an armed response control room.

• Monitor live CCTV feeds and zoom in on suspicious movement
• Keep call-out times and client passwords up to date
• Report camera faults and offline sites to the technicians
• Pull and save video footage for incident investigations
• Log every event and action on the monitoring software

• No criminal convictions (vetting is done before you start)
• Computer literate and quick on a keyboard
• Good memory for sites, streets and procedures
• Able to stay focused through 12-hour day and night shifts

• Indoor, air-conditioned work environment
• Path to senior controller or supervisor
• Training on the monitoring software

• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.