Alarm Monitoring Controller (Night Shift)

You'll watch the screens and radios at a shopping mall security office in Umhlanga, and send help the moment something is wrong. Good for someone who wants to build a solid track record they can put on their CV.

The site is in Umhlanga; early starts mean public transport timing matters, so check your route before applying.

• Track stolen vehicles on the map and guide recovery teams
• Hand over open incidents clearly at shift change
• Pull and save video footage for incident investigations
• Report camera faults and offline sites to the technicians
• Log every event and action on the monitoring software
• Talk down intruders over on-site speakers when the system allows

• Matric
• Good memory for sites, streets and procedures
• No criminal convictions (vetting is done before you start)
• Able to stay focused through 12-hour day and night shifts
• Clear speaking voice on radio and phone

• Experience on a CCTV or alarm monitoring platform
• CCTV operator short course
• Call centre work in the past

• Indoor, air-conditioned work environment
• Shift allowance for nights
• Path to senior controller or supervisor

• Show you can stay alert at night. If you have done night shift before without problems, say so.
• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.