Off-Site Video Monitoring Operator

From a chair in a shopping mall security office in Newcastle, you guide officers in the field to where they are needed. Bring a calm head on busy days and you'll be fine.

The site is in Newcastle; early starts mean public transport timing matters, so check your route before applying.

• Track stolen vehicles on the map and guide recovery teams
• Answer alarm signals and phone clients to verify them
• Talk down intruders over on-site speakers when the system allows
• Keep call-out times and client passwords up to date
• Pull and save video footage for incident investigations
• Monitor live CCTV feeds and zoom in on suspicious movement

• No criminal convictions (vetting is done before you start)
• PSIRA registration, Grade C or higher
• Able to stay focused through 12-hour day and night shifts
• Matric

• Speaking more than one local language
• Call centre work in the past

• Indoor, air-conditioned work environment
• Shift allowance for nights
• Path to senior controller or supervisor

• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.