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Arrears Negotiator (Vehicle Finance) – Permanent

How2Apply Talent Network

Alberton, Gauteng

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

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Job Description

Collections at a microlender call centre in Alberton is about firm, fair conversations and steady numbers. You'll work with a small crew, so being easy to work with matters as much as skill.

You'll report in Alberton. Relocation is not covered for this one. Overtime comes up in peak season and is paid.

What you'll actually do

Track broken promises-to-pay and follow up within 48 hours.
Send written arrangements by SMS or email straight after each call.
Negotiate payment arrangements and set up DebiCheck mandates.
Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
Update debtor contact details from tracing searches.
Hand accounts over for legal action once internal steps are exhausted.

Must-haves

Matric
Registered, or willing to register, with the Council for Debt Collectors
You keep your tone respectful even when the debtor is not
At least 6 months in collections, sales or a call centre

Extra points for

Knowledge of the NCA and prescription rules
Legal collections or attorney-firm background

What you get

Monthly incentives for the top three collectors
Uncapped monthly commission on collected rands
Structured weekday hours with only occasional Saturdays
Council for Debt Collectors registration paid for you

How to apply

Check you meet the must-haves first; recruiters filter on those before anything else.
Have the following on hand (clear photos on your phone are fine at first): your Council for Debt Collectors registration, if you have one, last three payslips showing commission earned plus certified copy of your SA ID or work permit.
Send your details with the form below. Add one or two lines about similar work you've done.
Watch for a call or WhatsApp from How2Apply over the next 6 working days.

How2Apply recruits for this position on behalf of hiring employers around Alberton; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.