Customer Service Consultant (Cellular Store)

You'll help walk-in customers at a mall cellular store in Brakpan, face to face, all day. It's a practical job: you'll see what you got done before you go home.

You'll report in Brakpan. Relocation is not covered for this one.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Book repairs and warranty claims and give customers a reference number.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Greet customers, find out what they need and manage the queue ticket system.

• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year
• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers
• Accurate with cash and paperwork

• Fixed roster published two weeks ahead
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.