Front-of-House Service Consultant (Clinic)

If you like people and hate long queues, this insurance branch in Vereeniging suits you. If you turn up on time and finish what you start, you'll fit in quickly.

You'll be based at an insurance branch in Vereeniging. Living nearby, or on a taxi route to it, really helps. Shifts rotate, so you'll need to be flexible about days and nights.

• Track parcels, reissue waybills and arrange redelivery at the counter.
• Log complaints and pass them to the store or branch manager.
• Call customers when repairs or orders are ready to collect.
• Take payments, balance your till and bank cash at close.
• Book repairs and warranty claims and give customers a reference number.
• Update customer details and file signed forms for audit.
• Process returns, exchanges and credit notes under the Consumer Protection Act.

• Matric (Grade 12) certificate
• You can stay polite with a long queue watching
• Presentable and approachable with all kinds of customers
• Retail or customer service experience of at least a year
• Good on a computer and point-of-sale system

• Medical scheme or insurance product knowledge
• Speaking the main local language of your area

• Fixed roster published two weeks ahead
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.