Arrears Negotiator (Vehicle Finance)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. People who do well here are steady, honest and not scared to ask when something is unclear.

Home base is a retail credit centre on the Isando side of Gauteng.

• Hand accounts over for legal action once internal steps are exhausted.
• Update debtor contact details from tracing searches.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Record reasons for non-payment so the credit team can adjust policy.
• Send written arrangements by SMS or email straight after each call.
• Negotiate payment arrangements and set up DebiCheck mandates.

• You keep your tone respectful even when the debtor is not
• At least 6 months in collections, sales or a call centre
• Registered, or willing to register, with the Council for Debt Collectors
• Clear credit and criminal record
• Good with numbers, dates and payment calculations

• Experience on a collections system such as Debtmaster or a dialler platform
• A second South African language
• Knowledge of the NCA and prescription rules

• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.