Arrears Negotiator (Vehicle Finance)

This vehicle finance collections floor in Pietermaritzburg needs a calm negotiator who can hear "no" without giving up. This role rewards consistency more than flash.

You'll report in Pietermaritzburg. Relocation is not covered for this one.

• Track broken promises-to-pay and follow up within 48 hours.
• Hand accounts over for legal action once internal steps are exhausted.
• Answer disputes about balances, interest and fees with a printed statement.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Report daily on rands collected, contacts made and arrangements set.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Negotiate payment arrangements and set up DebiCheck mandates.

• At least 6 months in collections, sales or a call centre
• Matric
• Good with numbers, dates and payment calculations
• Clear credit and criminal record

• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").