Recoveries Consultant (Written-Off Accounts) – Immediate Start

You'll phone customers who have fallen behind and agree payment plans they can actually keep. You'll work with a small crew, so being easy to work with matters as much as skill.

This post is Pinetown-based, with most of your time spent at a debt collection agency.

• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Answer disputes about balances, interest and fees with a printed statement.
• Send written arrangements by SMS or email straight after each call.
• Record reasons for non-payment so the credit team can adjust policy.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Update debtor contact details from tracing searches.

• Clear credit and criminal record
• Matric
• You keep your tone respectful even when the debtor is not
• At least 6 months in collections, sales or a call centre
• Target-driven and comfortable with commission

• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").