Arrears Negotiator (Vehicle Finance)

Collections at a vehicle finance collections floor in Pretoria West is about firm, fair conversations and steady numbers. If you turn up on time and finish what you start, you'll fit in quickly.

The site is in Pretoria West; early starts mean public transport timing matters, so check your route before applying. Shifts rotate, so you'll need to be flexible about days and nights.

• Negotiate payment arrangements and set up DebiCheck mandates.
• Answer disputes about balances, interest and fees with a printed statement.
• Track broken promises-to-pay and follow up within 48 hours.
• Send written arrangements by SMS or email straight after each call.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Report daily on rands collected, contacts made and arrangements set.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.

• Clear credit and criminal record
• At least 6 months in collections, sales or a call centre
• Matric
• Good with numbers, dates and payment calculations

• A second South African language
• Knowledge of the NCA and prescription rules
• Legal collections or attorney-firm background

• Council for Debt Collectors registration paid for you
• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").