Live Chat & Email Support Agent

Headset on, systems open: this international outsourcing contact centre in Krugersdorp needs agents who stay patient on the hundredth call. You don't need to be the loudest person in the room, just the one others can count on.

This post is Krugersdorp-based, with most of your time spent at an international outsourcing contact centre. Shifts rotate, so you'll need to be flexible about days and nights.

• Troubleshoot routers, fibre connections and app logins step by step.
• Follow up on open tickets and phone customers back when promised.
• Answer inbound calls within target and greet callers using the approved script.
• Verify caller identity before sharing any account details, as POPIA requires.
• Handle callers with UK, US or Australian accents and time zones.
• Process address changes, refunds and cancellations on the billing system.

• You stay calm when a caller is angry
• No criminal record, as most clients run a background check
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Open to rotating shifts, including nights and weekends for offshore campaigns
• Matric with a pass in English

• Technical know-how on Wi-Fi, fibre or smartphones
• A second language, especially Afrikaans, isiZulu or Portuguese

• Monthly performance bonus linked to quality and attendance
• Company transport home after night shifts
• Clear promotion path to team leader or quality assessor
• Paid training for 2 to 4 weeks before you go live

• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.