Client Service Officer (Municipal Pay Point) – Permanent

If you like people and hate long queues, this courier depot counter in Tembisa suits you. It suits someone who likes knowing exactly what a good day's work looks like.

The site is in Tembisa; early starts mean public transport timing matters, so check your route before applying.

• Update customer details and file signed forms for audit.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Greet customers, find out what they need and manage the queue ticket system.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Call customers when repairs or orders are ready to collect.

• Matric (Grade 12) certificate
• Accurate with cash and paperwork
• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end
• You can stay polite with a long queue watching
• Retail or customer service experience of at least a year

• A Customer Service NQF certificate
• RICA and cellular product knowledge

• Product training and certifications paid for
• Fixed roster published two weeks ahead
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.