Arrears Negotiator (Vehicle Finance)

Hit your collection targets at this municipal accounts office in Rosslyn and your commission shows it. It suits someone who likes knowing exactly what a good day's work looks like.

Location: Rosslyn, Gauteng. Applicants who already live in the area get looked at first. Start is planned for the beginning of next month.

• Track broken promises-to-pay and follow up within 48 hours.
• Update debtor contact details from tracing searches.
• Answer disputes about balances, interest and fees with a printed statement.
• Record reasons for non-payment so the credit team can adjust policy.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Hand accounts over for legal action once internal steps are exhausted.
• Report daily on rands collected, contacts made and arrangements set.

• You keep your tone respectful even when the debtor is not
• Clear credit and criminal record
• At least 6 months in collections, sales or a call centre
• Target-driven and comfortable with commission
• Registered, or willing to register, with the Council for Debt Collectors

• Legal collections or attorney-firm background
• A second South African language
• Knowledge of the NCA and prescription rules

• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.