Branch Service Consultant (Insurance Walk-In)

If you like people and hate long queues, this insurance branch in Pretoria East suits you. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

You'll report in Pretoria East. Relocation is not covered for this one.

• Greet customers, find out what they need and manage the queue ticket system.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Do SIM swaps and RICA registrations with proper ID checks.
• Book repairs and warranty claims and give customers a reference number.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Call customers when repairs or orders are ready to collect.

• Good on a computer and point-of-sale system
• Retail or customer service experience of at least a year
• Retail hours, including Saturdays, Sundays and month-end
• Presentable and approachable with all kinds of customers
• Accurate with cash and paperwork

• RICA and cellular product knowledge
• Speaking the main local language of your area
• A Customer Service NQF certificate

• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Product training and certifications paid for
• Fixed roster published two weeks ahead

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.