Bilingual Call Centre Agent (Afrikaans/English) – Fixed-Term

A good call centre job in Ballito gives you training, shifts you can plan around and room to move up. Expect to be trusted with real work from your first week.

You'll be based at an insurance claims contact centre in Ballito. Living nearby, or on a taxi route to it, really helps.

• Answer inbound calls within target and greet callers using the approved script.
• Verify caller identity before sharing any account details, as POPIA requires.
• Process address changes, refunds and cancellations on the billing system.
• Follow up on open tickets and phone customers back when promised.
• Log every interaction and outcome in the CRM before taking the next call.
• Meet daily targets for average handle time, quality score and first-call resolution.
• Attend team huddles and weekly coaching sessions on call recordings.

• Basic computer skills: Windows, email and working across a few screens
• No criminal record, as most clients run a background check
• Able to pass a voice and accent assessment
• Matric with a pass in English
• Clear, neutral spoken English and good typing speed (around 30 wpm)

• A second language, especially Afrikaans, isiZulu or Portuguese
• A Customer Service NQF Level 2 or 4 learnership certificate
• Technical know-how on Wi-Fi, fibre or smartphones

• Company transport home after night shifts
• Medical aid option after probation
• Paid training for 2 to 4 weeks before you go live

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.