how2apply

Bilingual Call Centre Agent (Afrikaans/English) – Entry Level

How2Apply Talent Network

Worcester, Western Cape

Contract

Posted 3 hours ago

Contract Customer Service & Call Centre

R7 000 – R10 250/month

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Job Description

Headset on, systems open: this insurance claims contact centre in Worcester needs agents who stay patient on the hundredth call. You don't need to be the loudest person in the room, just the one others can count on.

This post is Worcester-based, with most of your time spent at an insurance claims contact centre.

The work, day to day

Reply to emails and live chats within the service-level window.
Answer inbound calls within target and greet callers using the approved script.
Verify caller identity before sharing any account details, as POPIA requires.
Meet daily targets for average handle time, quality score and first-call resolution.
Handle callers with UK, US or Australian accents and time zones.

Must-haves

No criminal record, as most clients run a background check
Open to rotating shifts, including nights and weekends for offshore campaigns
Clear, neutral spoken English and good typing speed (around 30 wpm)
Basic computer skills: Windows, email and working across a few screens

Nice if you have

Technical know-how on Wi-Fi, fibre or smartphones
A second language, especially Afrikaans, isiZulu or Portuguese
Previous contact centre or retail customer service experience

On offer

Company transport home after night shifts
Medical aid option after probation
Monthly performance bonus linked to quality and attendance

Applying, step by step

Make sure the role, the hours and working in Worcester really suit you before you apply.
Get these ready, because shortlisted people are asked for them straight away: certified copy of your matric certificate plus certified copy of your ID.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 5 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Worcester; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.