Front-of-House Service Consultant (Clinic)

If you like people and hate long queues, this insurance branch in Montague Gardens suits you. Expect to be trusted with real work from your first week.

This post is in Montague Gardens (Western Cape). Please only apply if you can travel there daily. The first two weeks are spent shadowing someone experienced.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Update customer details and file signed forms for audit.
• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Call customers when repairs or orders are ready to collect.
• Do SIM swaps and RICA registrations with proper ID checks.

• Matric (Grade 12) certificate
• Retail or customer service experience of at least a year
• You can stay polite with a long queue watching
• Accurate with cash and paperwork
• Presentable and approachable with all kinds of customers
• Retail hours, including Saturdays, Sundays and month-end

• Product training and certifications paid for
• Staff discount on products
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.