how2apply

Contact Centre Agent (Insurance Claims Line) – Immediate Start

How2Apply Talent Network

Mossel Bay, Western Cape

Full-time

Posted 48 min ago

Full-time Customer Service & Call Centre

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Job Description

Headset on, systems open: this telecoms support centre in Mossel Bay needs agents who stay patient on the hundredth call. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

This post is Mossel Bay-based, with most of your time spent at a telecoms support centre. Overtime comes up in peak season and is paid.

The work, day to day

Meet daily targets for average handle time, quality score and first-call resolution.
Reply to emails and live chats within the service-level window.
Attend team huddles and weekly coaching sessions on call recordings.
Process address changes, refunds and cancellations on the billing system.
Log every interaction and outcome in the CRM before taking the next call.

What you need

Matric with a pass in English
Clear, neutral spoken English and good typing speed (around 30 wpm)
Able to pass a voice and accent assessment
No criminal record, as most clients run a background check
Basic computer skills: Windows, email and working across a few screens
Open to rotating shifts, including nights and weekends for offshore campaigns

Helpful, not essential

A second language, especially Afrikaans, isiZulu or Portuguese
A Customer Service NQF Level 2 or 4 learnership certificate

On offer

Medical aid option after probation
Clear promotion path to team leader or quality assessor
Company transport home after night shifts

Applying, step by step

Make sure the role, the hours and working in Mossel Bay really suit you before you apply.
Keep copies of these ready to send: proof of residence for the background check, certified copy of your matric certificate plus certified copy of your ID.
Send your details with the form below. Add one or two lines about similar work you've done.
Watch for a call or WhatsApp from How2Apply over the next 7 working days.

How2Apply recruits for this position on behalf of hiring employers around Mossel Bay; applications go into our talent pool and shortlisted candidates are introduced directly.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

How to stand out

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.