Branch Service Consultant (Insurance Walk-In)

This courier depot counter in East London needs someone friendly who can fix account problems while the queue moves. It suits someone who likes knowing exactly what a good day's work looks like.

The work is in East London, Eastern Cape, so you'll need a reliable way to get there every day. Start is planned for the beginning of next month.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Book repairs and warranty claims and give customers a reference number.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Take payments, balance your till and bank cash at close.
• Log complaints and pass them to the store or branch manager.

• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers
• You can stay polite with a long queue watching
• Matric (Grade 12) certificate
• Accurate with cash and paperwork

• RICA and cellular product knowledge
• A Customer Service NQF certificate

• Fixed roster published two weeks ahead
• Staff discount on products
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.