Branch Service Consultant (Insurance Walk-In)

Customers bring their problems to your counter at a department store service desk in Lephalale, and leave with answers. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

Home base is a department store service desk on the Lephalale side of Limpopo. Shifts rotate, so you'll need to be flexible about days and nights.

• Update customer details and file signed forms for audit.
• Take payments, balance your till and bank cash at close.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Do SIM swaps and RICA registrations with proper ID checks.
• Book repairs and warranty claims and give customers a reference number.

• Good on a computer and point-of-sale system
• You can stay polite with a long queue watching
• Matric (Grade 12) certificate
• Accurate with cash and paperwork
• Presentable and approachable with all kinds of customers

• RICA and cellular product knowledge
• A Customer Service NQF certificate

• Product training and certifications paid for
• Staff discount on products
• Fixed roster published two weeks ahead

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.