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Collections Agent (Early Arrears)

How2Apply Talent Network

Mokopane, Limpopo

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

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Job Description

Collections at a municipal accounts office in Mokopane is about firm, fair conversations and steady numbers. It's the kind of job where doing the basics well every day gets you noticed.

You'll report in Mokopane. Relocation is not covered for this one.

The work, day to day

Send written arrangements by SMS or email straight after each call.
Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
Answer disputes about balances, interest and fees with a printed statement.
Record reasons for non-payment so the credit team can adjust policy.
Track broken promises-to-pay and follow up within 48 hours.
Report daily on rands collected, contacts made and arrangements set.
Keep calls within the National Credit Act and the Debt Collectors Act rules.

Must-haves

Clear credit and criminal record
Matric
Registered, or willing to register, with the Council for Debt Collectors
You keep your tone respectful even when the debtor is not
At least 6 months in collections, sales or a call centre

What you get

Structured weekday hours with only occasional Saturdays
Uncapped monthly commission on collected rands
Council for Debt Collectors registration paid for you
Monthly incentives for the top three collectors

Applying, step by step

Make sure the role, the hours and working in Mokopane really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your SA ID or work permit, your Council for Debt Collectors registration, if you have one plus your matric results, certified.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 8 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Mokopane; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.