Branch Service Consultant (Insurance Walk-In) – Permanent

If you like people and hate long queues, this furniture retail branch in Mthatha suits you. Bring a calm head on busy days and you'll be fine.

This post is Mthatha-based, with most of your time spent at a furniture retail branch.

• Book repairs and warranty claims and give customers a reference number.
• Do SIM swaps and RICA registrations with proper ID checks.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Call customers when repairs or orders are ready to collect.
• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Take payments, balance your till and bank cash at close.

• Retail or customer service experience of at least a year
• Retail hours, including Saturdays, Sundays and month-end
• Matric (Grade 12) certificate
• Good on a computer and point-of-sale system

• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.