Front-of-House Service Consultant (Clinic)

If you like people and hate long queues, this mall cellular store in Kariega suits you. Good for someone who wants to build a solid track record they can put on their CV.

Location: Kariega, Eastern Cape. Applicants who already live in the area get looked at first.

• Do SIM swaps and RICA registrations with proper ID checks.
• Log complaints and pass them to the store or branch manager.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Call customers when repairs or orders are ready to collect.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Update customer details and file signed forms for audit.
• Book repairs and warranty claims and give customers a reference number.

• Matric (Grade 12) certificate
• Presentable and approachable with all kinds of customers
• Retail or customer service experience of at least a year
• Retail hours, including Saturdays, Sundays and month-end
• Accurate with cash and paperwork

• Medical scheme or insurance product knowledge
• RICA and cellular product knowledge

• Staff discount on products
• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.