how2apply

Live Chat & Email Support Agent

How2Apply Talent Network

Komani, Eastern Cape

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

R6 750 – R8 750/month

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Job Description

A good call centre job in Komani gives you training, shifts you can plan around and room to move up. Bring a calm head on busy days and you'll be fine.

Home base is an international outsourcing contact centre on the Komani side of Eastern Cape.

What you'll actually do

Attend team huddles and weekly coaching sessions on call recordings.
Escalate complex complaints to a team leader with clear case notes.
Verify caller identity before sharing any account details, as POPIA requires.
Log every interaction and outcome in the CRM before taking the next call.
Meet daily targets for average handle time, quality score and first-call resolution.
Troubleshoot routers, fibre connections and app logins step by step.

You'll need

No criminal record, as most clients run a background check
Open to rotating shifts, including nights and weekends for offshore campaigns
Matric with a pass in English
You stay calm when a caller is angry
Able to pass a voice and accent assessment

Extra points for

Technical know-how on Wi-Fi, fibre or smartphones
A Customer Service NQF Level 2 or 4 learnership certificate
Previous contact centre or retail customer service experience

What you get

Paid training for 2 to 4 weeks before you go live
Monthly performance bonus linked to quality and attendance
Clear promotion path to team leader or quality assessor

How to apply for this job

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): proof of residence for the background check, a CV with a working cellphone number and email address plus certified copy of your matric certificate.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 8 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Komani.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.