how2apply

Call Centre Agent (Night Shift, US Market)

How2Apply Talent Network

Kempton Park, Gauteng

Full-time

Posted 2 hours ago

Full-time Customer Service & Call Centre

R7 000 – R10 250/month

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Job Description

A good call centre job in Kempton Park gives you training, shifts you can plan around and room to move up. This role rewards consistency more than flash.

The site is in Kempton Park; early starts mean public transport timing matters, so check your route before applying.

What you'll actually do

Log every interaction and outcome in the CRM before taking the next call.
Reply to emails and live chats within the service-level window.
Attend team huddles and weekly coaching sessions on call recordings.
Escalate complex complaints to a team leader with clear case notes.
Handle callers with UK, US or Australian accents and time zones.

What you need

You stay calm when a caller is angry
Basic computer skills: Windows, email and working across a few screens
No criminal record, as most clients run a background check
Able to pass a voice and accent assessment
Clear, neutral spoken English and good typing speed (around 30 wpm)

What you get

Company transport home after night shifts
Medical aid option after probation
Monthly performance bonus linked to quality and attendance
Clear promotion path to team leader or quality assessor

Applying, step by step

Make sure the role, the hours and working in Kempton Park really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): a CV with a working cellphone number and email address, certified copy of your matric certificate plus proof of residence for the background check.
Fill in the short form below with your name and a phone number you actually answer.
Watch for a call or WhatsApp from How2Apply over the next 6 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Kempton Park.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.