Client Service Officer (Municipal Pay Point)

If you like people and hate long queues, this furniture retail branch in Bloemfontein suits you. If you like clear targets and knowing where you stand, this is for you.

Home base is a furniture retail branch on the Bloemfontein side of Free State. Most weeks are 45 hours, in line with the BCEA.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Book repairs and warranty claims and give customers a reference number.
• Call customers when repairs or orders are ready to collect.
• Greet customers, find out what they need and manage the queue ticket system.

• You can stay polite with a long queue watching
• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year
• Presentable and approachable with all kinds of customers

• RICA and cellular product knowledge
• Medical scheme or insurance product knowledge

• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Fixed roster published two weeks ahead

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.