Collections Agent (Early Arrears) – Experienced

Collections at a municipal accounts office in Centurion is about firm, fair conversations and steady numbers. Bring a calm head on busy days and you'll be fine.

Location: Centurion, Gauteng. Applicants who already live in the area get looked at first. There's a probation period of three months before the contract is confirmed.

• Send written arrangements by SMS or email straight after each call.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Record reasons for non-payment so the credit team can adjust policy.
• Report daily on rands collected, contacts made and arrangements set.
• Update debtor contact details from tracing searches.
• Answer disputes about balances, interest and fees with a printed statement.
• Track broken promises-to-pay and follow up within 48 hours.

• You keep your tone respectful even when the debtor is not
• Matric
• At least 6 months in collections, sales or a call centre
• Target-driven and comfortable with commission

• A second South African language
• Experience on a collections system such as Debtmaster or a dialler platform
• Knowledge of the NCA and prescription rules

• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").